Business Modernization / Digital Transformation :
- Modernization Projects, replacing and upgrading multiple Core Systems
- Credit Card Conversions in multiple sites
- Implementation of digital front-ends, all in the agile environment.
Mergers & Acquisition Integrations
- Integration of various Financial Institutions across Americas
- +100% Efficiency targets met
Shared Services Management & Automation
- Run Shared Services in various locations
- Implemented full set op KPI’s
- Generating efficiencies
- Implemented automation
- Lead Contact Center businesses: Sales, Service and Collections, improving KPIs (productivity & revenue)
People
- Work and Lead numerous teams in multiple geographies
- Best place to work
- LGTB leader
Business Modernization / Digital Transformation :
Team the Digitalization of the Retail platform
Proposed several process efficiencies
Shared Services Management & Automation
Retail Operation
Deposit Operation: proposed various process automation alternatives (RPA)
Implemented full set op KPI’s across Teams
People
Productivity Enhancement
- Lead outsourcing proposals with efficiencies and automation
